Policies/FAQs


Basic Information

Contact us at:

ThreadBear, LLC
1813 Plaza St.
Las Vegas, NM 87701
(505) 425-6263
threadbear.nm@gmail.com
 

Our normal business hours are:

Monday-Saturday       9am - 5pm
Thursday                     9am - 6:30pm
Sunday                          11am - 3pm  (June-September only)
 
Terms of Sale
Just as in almost any fabric shop, all sales are final once your fabric has been cut. With online orders, that will happen early on the next business day--your credit card will be charged immediately after the fabric has been cut. If you wish to modify your order, send us an email before our business hours begin the next day--if we receive it in time, we will gladly make the changes you request. Otherwise, your order will be processed and no changes or cancellations will be accepted.

We make every effort to ensure that our product images are as accurate as possible, but we are not responsible for variations in tone or scale from what you see on your computer screen. The only foolproof way to evaluate whether a particular fabric is right for you is to look at it in person. We invite you to visit ThreadBear and do just that at any time during normal business hours.


FAQ - Frequently Asked Questions

  • What is the fiber content of your fabric?

Unless otherwise specified, our fabric is 100% cotton, and unless otherwise specified, it comes in widths of 44-45”.  We also stock cotton backing fabric in widths up to 108” (see the Muslins & Wide-Backs category among the Basics in our online Shop.

  • Do you carry any other items besides fabric?

In our store, we carry knitting yarns, various notions, sewing and quilting supplies, quilting books and patterns. These will be coming to the website, but call us at the store if you’d like to add some of the above items to your online order.

  • Do I have to purchase a full yard?

No, our minimum web order is one-half yard.  To purchase a half yard, enter "0.5" in the quantity box.  To purchase 3 1/2 yards, enter "3.5". 

  • Are the listed prices per yard or per half yard?

The listed prices are per yard, unless otherwise noted.

  • How does a yard compare to a metre?

1 yard or 36 inches = 91.44 cm = .9144 metres or 1 metre = 39.37 inches

  • How do I know how much yardage is available? 

The fabrics shown on our website are currently in stock. However, if the quantity you require is not available, we will contact you within 24 hours to let you know how much we have on hand.

  • What forms of payment do you accept?

VISA, MasterCard, Discover, PayPal, money orders, personal checks and Fax.  For Money Orders, Personal checks and Fax orders, please print your order out and mail it in with your payment.   Cash in store only.  Do not send cash via mail. 

  • What shipping carrier do you use?

We use the United States Postal Service (USPS) for most of our shipments.  Occasionally we will choose United Parcel Service (UPS) for larger shipments.  If you prefer UPS, please call, email, or add a note to your order.

  •  What are your shipping rates?

The shipping is usually based on U.S. Mail Priority Flat Rate Envelopes and Boxes. 

  •  Do you ship to countries outside the United States?
Yes, we will ship to any country on the planet. However, international shipping charges will be      computed on a case-by-case basis. When you place your order, specify international shipping and then shoot us an email with your mailing address and any time restrictions (do you need it within 10 days, for example, or can it go cheapest way?)--we will get back to you the next business day with a shipping quote.  
  • Do you insure shipments?

We insure only upon request. 

  • How long will it take for my order to arrive?

Most orders are filled and shipped within 24-48 hours.  If you are a U.S. customer, your order will likely arrive within 3 business days of shipment.  For our international customers, orders may take 2-8 weeks to arrive. 

  • How are shipping fees calculated?
Shipping charges have been calculated based on the total amount of the order, extrapolated to the capacity of various USPS flat-rate boxes. However, orders totaling more than $100 qualify for free standard shipping.
  • I have a question about your products.  How can I contact you?

You may call us at 505-425-6263 Monday - Saturday, 9 am - 5 pm Mountain Time, or email us at threadbear.nm@gmail.com.